If you found this page, we're sorry that you're not happy with your purchase. We pride ourselves on providing the best customer service possible and we'd love to try and help. Please email us at the below email address to discuss your concerns:


Things to know before returning your item

  • The return period for non-sale items is 28 days from proven purchase.

    Please note that due to hygiene reasons, we cannot accept returns of any earrings.

    All customers are responsible for the cost of returning their item, unless the item has been deemed faulty by us.

    Once your item has been received and reviewed by us, it can take up to 14 days for your refund to be processed. We will be in touch with you once this process has been completed.

    We advise that you return your item(s) via a tracked service.

  • If you wish to return your item to us, please ensure that:

    • Your item is in it's original condition, unworn and in original packaging.

    • The item is within it's return period.

    • Your order number is included with your return.

    • A Returns Form has been completed.

  • Return Address:

    Lezzeri Ltd

    Unit 2,
    Tinwell Business Park,
    Steadfold Lane,
    PE9 3UN.